Job Title: Kronos consultant Location: Fremont CA (Locals Only) Duration-6 months+ Job Description: • We have requirement for strong Kronos V7 functional and integration experience: • Functional Resource strong with configuring Pay Rules, Work rules, OT rules, pay code distributions, accrual calculations etc. preferred Global experience. • Strong Interface developer to create/update complex Interfaces for multi country employee data based on country requirements. • Able to review multiple requirements and streamline interface development based on these requirements. • Navigator designer experience with Kronos WF Navigator customization for V7 and Ver. 8
Hi , Hope you doing great. This is Ramana Reddy from Bijjam Information Technologies, Inc Please find the below requirement, if you are comfortable with the below requirement send me your updated resume ASAP. Position : IVR CONTACT CENTER SYSTEMS ANALYST Client : K-Force Location : NORTHERN, NJ Duration : 12+ Months Note: Only Locals AND GC , USC Only Job Description: Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. May require an associate's degree in a related area and 8-10 years of experience in the field or in a related area. CLIENT is seeking a Contact Center Systems Analyst with the focus on IVR applications, Call Routing, Chat, and other related technologies. Knowledge of Contact Center Technologies, such as GVP, Speech Recognition, Voice Biometrics and Genesys Applications is required. This position is responsible for: Working closely with business units to gain in-depth understanding of business issues; identify, analyze, and translate business needs into functional specifications; and work closely with Project Management and Development teams in the implementation of solutions Analyzing requirements, developing detailed designs for implementation of technical work, defining implementation and testing procedures. Designing the IVR caller experience for DTMF and speech-enabled applications. Creating and design effective speech user interface designs including call flow, dialogues, functional logic, prompts, and define grammars to match the established requirements. Partnering with the Development team to drive successful implementation of IVR design specifications. Resolving any implementation issues that affect the design and overall IVR experience. Designing post IVR call routing flows. Analyzing the performance of the user interface with regards to metrics and caller experience, and recommend specific changes to improve Client satisfaction and transaction completion. Acting as a subject-matter expert in the Contact Center Domain for IVR and Call Routing. Providing in-depth technical knowledge and troubleshooting skills for IVR applications and Contact Center Routing. Educating Business Units on best practices around speech applications, Call Routing and gain consensus on the design, prompting and overall call flow. Delivering IVR user interface design documentation aligning backend interfaces to support business functionality and application development Providing Voice application integration, engineering and support of technology related to CLIENT's Client Services Platform from both a voice and data perspective. Facilitating the coordination of Contact Center projects by acting as the liaison between the business users/stakeholders and various systems groups 8+ years industry experience in IVR Voice User Interface design of conversational speech recognition applications and Self Service solutions Must be well rounded with experience in multiple Contact Center Technology domains including expertise in current IVR and speech recognition standards, CTI, Call Routing, VHT, Workforce Management, Call Recording, and VoIP Technologies Experience in writing Voice User Interface design specifications following standard practices for error recovery and universal help Experience working on full lifecycle new development projects (products that are being developed from scratch) to demonstrate an understanding of business and technical needs, and roles Experience in developing call flows for complex applications including data driven interactions and Contact Center routing of calls, email and web chat interactions Experience in designing both call steering and self-serve applications Act as a subject-matter expert in the GVP Contact Center Domain. Must have prior experience reviewing and analyzing Contact Center solutions, while making suggestion for design improvements and strategy roadmaps. Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities Excellent written and verbal communications skills. Ability to work in a fast-paced environment Flexible and Professional Solid Organization Skills Excellent interpersonal skills; team player
Job Description: Client is looking for a well-versed, seasoned “Back End” Engineers with strong technical instincts. We need people who can take ownership of the back end for entire features in our code base, can quickly shift gears between projects, and never has any trouble finding more work to do. Bonus points if you love digging into new technologies. We use the latest open-source projects and next-gen architectures to produce our large-scale APIs and single platform. Collaborate with a small, talented team of designers, product managers, and engineers, in this fast growing Tech Company. As a Back End Engineer you will: • Own the success of the products and features you launch • Work independently and be responsible for making technical decisions • Deliver high quality software in a fast paced, iterative, and agile environment Required Skills: • 5+ years’ experience building web applications • Python • C# • Node • IronMQ, RabbitMQ, Amazon SQS, Google Pub/Sub - or similar message queuing services • NoSQL technologies - RethinkDB, MongoDB, CouchDB, and/or Cassandra • Erlang/Elixir/OTP - interest and willingness to learn new technologies is a plus • Cloud environments - AWS, Google Cloud, Azure, etc • Distributed revision control; preferably Git • Fluent in English with excellent written and oral communication skills • US Residents authorized to work in the US Thanks and Regards !!! Ramana Reddy | Technical Recruiter | Bijjam Information Technologies, Inc. 3525 W Peterson Ave, Suite 310, Chicago, IL USA, 60659-3315 E-Mail: firstname.lastname@example.org Web: www.bijjamit.com
•Experience in creating and maintaining the documents of all requirements, changes, and meetings to avoid miscommunication and misinterpretation during the project development. • Worked with quality assurance team in transiting business requirements into QA test cases and assisted in UAT and also extensive use of UML/RUP for modeling views in Microsoft Visio and served as liaison between business team and other teams. • Worked with clients in analyzing the requirements and breaking them into user stories and documenting the flow for every process using schemas use cases and used MS word document for requirement gathering and user stories. • Skills in developing Use Case diagrams, Sequence diagrams, State Chart diagrams, and Class diagrams for the projects. • Knowledge of Rational Unified Process methodology (RUP) and Systems Development Life Cycle (SDLC). • Highly analytical in developing the methods and measures to meet the requirements, solve any issues that arise during project. • Experience in product/ project management, quality management, client management, communications management, human resources management, cost management, procurement management, risk management, change management, vendor management. • Skilled in determining system requirements and specifications for complex application development projects. • Expertise with QA methodology to ensure robust functionality.